Frequently Asked Questions (FAQ)

Everything you need to know about securing and managing commercial insurance and bonds with Mazala.

🧩 GENERAL QUESTIONS

Q1: What types of businesses do you serve?

We specialize in supporting freight brokers, carriers, contractors, construction firms, energy providers, manufacturers, and other small-to-mid-sized businesses with operational and compliance-driven risk—whether for insurance or surety bonding.

Q2: Do you offer personal or life insurance?

No. Mazala Insurance focuses exclusively on commercial insurance and surety bonds. We do not provide personal, life, or health insurance products.

Q3: Are you licensed in my state?

We are licensed in [insert applicable states] and expanding rapidly. Contact us to confirm availability for insurance or bonding in your state.

Q4: What makes Mazala Insurance different from traditional brokers?

We combine real-time quoting, smart forms, and policy/bond automation with deep industry experience. You get faster quotes, clearer choices, digital access to COIs and bond forms—plus expert guidance when you need it.

💬 QUOTING & POLICY/BOND QUESTIONS

Q5: How fast can I get an insurance or bond quote?

Most quotes are delivered within 5–15 minutes via our smart intake form. Bonds requiring financial review or specialty underwriting may take longer.

Q6: Can I compare multiple insurers or sureties at once?

Yes. Our system compares multiple A-rated insurance carriers and surety companies in real time to ensure you receive the most competitive options.

Q7: What information do I need to get started?

For insurance or bonding, we typically need:

Business name and legal structure
Years in operation
Gross revenue and employee count
Operational description and coverage needs
Fleet or equipment lists (if applicable)
Current insurance or bond details (if any)
Financials or license info for bonds

Q8: Can I bundle different types of insurance coverage?

Absolutely. We offer bundled options like Business Owner’s Policies (BOPs) and Commercial Package Policies (CPPs) that may include general liability, property, auto, workers’ comp, and more.

🔐 COVERAGE, BONDS & CLAIMS

Q9: What’s the difference between General Liability and Professional Liability?

General Liability protects against third-party injury or property damage.
Professional Liability (E&O) covers service-based businesses for mistakes, omissions, or negligence.

We’ll help assess which applies—or whether you need both.

Q10: Do you issue Certificates of Insurance (COIs) and bond documents?

Yes. You can request, download, and manage COIs and bond certificates directly from your dashboard. Need to add a holder or change limits? Our team can update them same-day.

Q11: What’s included in cargo, fleet, or broker bond coverage?

Cargo insurance: Protects goods in transit
Fleet coverage: Covers liability, damage, and non-owned trailer use
Freight broker bonds (BMC-84): Required by FMCSA for broker complianceWe customize based on your specific operations and regulatory needs.

Q12: How are claims and bond inquiries handled?

You can initiate insurance claims or bond updates through your portal or directly with your advisor. We’ll coordinate with carriers or sureties, guide documentation, and monitor resolution.

🔄 RENEWALS, UPDATES & MANAGEMENT

Q13: Will I be notified when my policy or bond is up for renewal?

Yes. We send automated renewal alerts 30–60 days before expiration and proactively re-shop your policy or bond with multiple carriers to ensure competitive pricing.

Q14: Can I change my coverage or bond mid-term?

Yes. Expanding your team? Bidding on a new contract? Adding a vehicle or location? We’ll process policy endorsementsor bond riders as needed.

Q15: Can I manage everything online?

Yes. Your secure portal allows you to:

Access active policies and bonds
Request COIs and bond certificates
Track renewal timelines
Submit claims or bond updates
View billing and payment info

🤝 ADVISORY & SUPPORT

Q16: Do I need to talk to someone, or is everything digital?

You can do it all online—but you’re never alone. A dedicated Mazala advisor is available for complex questions, compliance reviews, or claims support.

Q17: Can you help me determine what coverage or bonds I need?

Absolutely. We provide custom risk and compliance assessments to identify required, recommended, and optional insurance or bonding based on your industry, contracts, and regulatory environment.

Q18: Can you help with client or vendor compliance requirements?

Yes. Whether you’re onboarding with a broker, submitting to a contractor, or bidding on a bonded project, we’ll ensure your COIs, bond forms, and endorsements meet all requested limits and terms—fast.

Still Have Questions?

Let’s talk. We’re here to simplify commercial insurance and bonding—so you can run your business with confidence.