Privacy Policy – Mazala Insurance

Effective Date: May 5, 2025
Last Updated: May 5, 2025

Website: https://mazala-insurance.com

Mazala Insurance (“Mazala Insurance,” “we,” “our,” or “us”) is a commercial insurance and bonding brokerage operating as a registered DBA of Mazala Global, LLC. We are committed to protecting your personal information and maintaining transparency about how we collect, use, and share it in connection with our insurance and surety bond services.

This Privacy Policy explains how we handle your data when you use our website www.mazala-insurance.com (the “Site”) or interact with us through quote requests, policy/bond inquiries, or any other communication.

By using this Site, you consent to the practices described in this policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • Information submitted via quote forms, bond applications, contact forms, or email
  • Interactions through online tools, client portals, e-signatures, or scheduling platforms
  • Cookies and tracking technologies used on our Site

This Policy does not apply to:

  • Offline interactions not initiated through our Site
  • Data processing by third-party insurers, carriers, surety companies, or partner platforms, who maintain their own privacy policies

2. Information We Collect

a. Information You Provide Directly

We collect personal and business-related information through quote forms, uploads, bond applications, or correspondence. This may include:

  • Full name, business name, email address, phone number
  • Business address, NAICS or license type, number of employees
  • Preferred insurance or bond types (e.g., liability, fleet, BMC-84 surety bond, license/permit bonds)
  • Prior insurance or bonding history, coverage details
  • Loss runs, claims, incident or contract data
  • Financials, tax ID, ownership, and licensing documentation (for bond underwriting)

b. Automatically Collected Data

When you use the Site, we may collect:

  • IP address, browser type, device type, operating system
  • Pages visited, time on site, link clicks, session metadata
  • General geolocation (e.g., city or state-level based on IP)

c. Information From Insurance and Bonding Partners

This may include:

  • Underwriting assessments
  • Status of policies, bonds, or quote submissions
  • Carrier or surety feedback, terms, and issued documentation
  • Claim updates or surety bond compliance reviews

3. How We Use Your Information

We use your information to:

  • Generate quotes for insurance and bond coverage
  • Assist with applications, underwriting, approvals, and compliance tracking
  • Deliver proposals, policies, bonds, endorsements, and certificates
  • Communicate about service updates, renewals, and deadlines
  • Support client onboarding, advisory, and risk assessments
  • Comply with legal, regulatory, and financial obligations (e.g., GLBA, state DOI, FMCSA bond regulations)
  • Improve website functionality and customer experience

4. Sharing of Information

We do not sell your personal information. We may share your data with:

a. Licensed Insurance Carriers and Surety Partners

To:

  • Quote and underwrite coverage or bonds
  • Fulfill applications, endorsements, or cancellation requests
  • Receive policy or bond decisions, terms, or claims data

b. Authorized Third-Party Service Providers

For:

  • Policy, quote, and bond submission tools
  • Electronic signatures and document storage
  • Email communications, CRM systems, and support scheduling
  • Compliance monitoring or audit documentation

c. Legal and Regulatory Authorities

To meet obligations under state, federal, or industry rules, including:

  • Department of Insurance audits
  • Bonding authority verifications
  • Subpoenas, court orders, or fraud investigations

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance quoting and form functionality
  • Track anonymous user behavior and site performance
  • Remember user preferences and return visit details

You may disable cookies through your browser or via our cookie settings banner. Note: essential cookies are required for secure and accurate form processing.

6. Data Security

Mazala Insurance applies administrative, technical, and physical safeguards, including:

  • SSL encryption on all forms
  • Role-based access and login authentication
  • Encrypted cloud data storage for insurance and bond files
  • Vendor compliance assessments and cybersecurity monitoring

While no system can be fully secure, we follow industry best practices and regularly update security protocols.

7. Data Retention

We retain personal information:

  • As required for quoting, policy/bond servicing, compliance, and claims
  • In accordance with industry, licensing, and regulatory standards (typically 5–7 years)
  • Until you request deletion, unless legally or contractually prohibited

8. Your Rights Under U.S. and California Law

If you reside in California, you may exercise your rights under CCPA and CPRA, including:

  • Right to Know – The personal data we collect and why
  • Right to Access – Obtain a copy of your personal data
  • Right to Correct – Request corrections to inaccurate or outdated info
  • Right to Delete – Request deletion where applicable
  • Right to Opt-Out – You may prevent certain uses (we do not sell personal data)
  • Non-Discrimination – You will not receive unequal treatment for exercising your rights

📧 To exercise these rights, email: compliance@mazala-insurance.com

9. External Integrations

Our website may connect to third-party platforms, including:

  • Scheduling tools (e.g., Calendly, Microsoft Bookings)
  • Document platforms (e.g., Dropbox Sign, PandaDoc)
  • Carrier and surety submission portals

We are not responsible for the privacy practices of these external services. We encourage users to review their respective policies.

10. Children’s Privacy

Mazala Insurance does not knowingly collect data from individuals under 18 years of age. Our services are intended exclusively for business use.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Effective Date.” Continued use of our Site constitutes acceptance of the revised terms.

12. Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, please contact:

Mazala Insurance

A registered DBA of Mazala Global, LLC
Email: compliance@mazala-insurance.com

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